Refund Policy

1. Subscriptions

• Subscription fees are non-refundable once a billing period has started.
• You may cancel at any time to avoid future charges.
• Cancellation does not retroactively refund the current period.

2. Credits

• Credit purchases are non-refundable.
• Credits never expire.
• Credits are consumed only when usage exceeds plan limits.

3. Failed or Incomplete Audits

• If an audit fails due to a platform error:
• - Credits used for that audit may be restored.
• - Please contact support within 7 days of the issue.

4. Duplicate Charges

If you are charged multiple times due to a billing error, we will investigate and issue a refund where appropriate.

5. How to Request Support

To report billing issues, contact: support@tryuxaudit.com

Include:

• Account email
• Date of charge
• Description of the issue

6. Policy Updates

• We may update this policy periodically.
• Changes take effect immediately upon publication.